Getting Started with the Technical Resource Center

The Technical Resource Center is an intelligent content delivery platform that provides all Converged Platforms and Solutions technical content in a centralized, easy-to-access environment for customers, partners, and employees. A range of features have been provided to allow you to search and organize content.

You can search the Technical Resource Center using keywords, metadata filters, or you can use navigation tiles to progressively narrow your search.


Add search terms to find content that matches your terms. The search results display topics that contain one or more of your search terms.

To refine your search, add a filter from the Filters list.


Use filters to search for topics and documents that have been tagged to associate them with specific products and information types. Filters allow you to quickly refine your search to meet your exact requirements. While a keyword Search returns topics containing words or phrases, the filter search is more accurate.

You can also use the filters to determine what type of content is returned by a search. By default, the Technical Resource Center lists all topics meeting your search terms. The Topics tab lists the document sections (topics) that contain your search term. The Publications tab lists the publications that contain your term in the title or the publication overview.

Search button

Click Search to initiate the search for the keywords and filters you selected.

Navigation tiles

Click a tile to navigate to content for a specific product, service, or solution. Continue to click tiles to narrow your search until you are presented with a list of the publications specific to the product or service that you selected.

My Docs

Registered users only: Use My Docs to create a library of content specific to your needs. Add topics from any document and reorder topics as required. To add content to your My Docs library, open the topic within the Publication view and click My Docs. You can order, refine, save, and print content in My Docs.

Recent Updates

The Recent Updates panel displays an alphabetical listing of the most recent document updates and additions to the Technical Resource Center.

Getting Started

The Getting Started panel lists content that is focused on users new to Converged Systems and new users of the Technical Resource Center.

Logging out

Click the arrow next to your name to display the Logout option. Make sure that you log out after each session. Close your browser after clicking Logout to complete the operation.

GO TO links

The GO TO link provides quick access to CPSD web sites and portals.

Contact Us

Click the Contact Us link to provide feedback to the Technical Resource Center development team. When you click the link, an email is created allowing you to provide your feedback.